DSL Provisioning: Redefining "Customer Service"
نویسندگان
چکیده
منابع مشابه
DSL Provisioning: Redefining "Customer Service"
The case, based on actual experience, describes a nightmare of customer “service” interactions confronted when a Business School professor relocated from one state to another. The bulk of the case focuses on a several week’s long attempt to acquire broadband DSL service from a local phone company, MightyFone. Students are provided with a rich understanding of some of the downsides of reengineer...
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In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
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Customer owned and managed optical networks bring new cost-saving benefits. Two types of such networks are becoming widely used: metro dark fiber networks and long-haul leased wavelength networks. Customers may invoke a special QoS mechanism where end-to-end lightpaths are dynamically established across multiple independently managed customer domains. The cost of bandwidth is substantially redu...
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Presented work focuses on proposal of new service delivery method based on innovative idea of sharing services among operators and service providers. The proposal is aimed to extend architecture of IP Multimedia Subsystem (IMS) in order to enable service sharing. The extension is named Service sharing System (SSS). IMS architecture supplement is defined as application server, its structure, blo...
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Digital subscriber line (DSL) systems transport high-bandwidth data, such as multimedia, to service subscribers over ordinary twisted pair copper wire telephone lines. One of the important components of the DSL system is the line driver (LD) or the power amplifier (PA). The linearity of the LD is crucial to have a high-speed internet. Any non-linearity in the LD will create intermodulation dist...
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ژورنال
عنوان ژورنال: Communications of the Association for Information Systems
سال: 2001
ISSN: 1529-3181
DOI: 10.17705/1cais.00721